Most of us have found ourselves in awkward situations where
we, or others, said something that ground communications to
a halt. Or, we've left a meeting wishing we'd said more to
advance our position but couldn't find the appropriate transition
to continue making our points.
The frustration of these situations is greatly compounded
when this lack of effective communication occurs before the
media.
Here are some simple devices that allow you to effectively
transition to deliver all of your key messages, while moving
away from sensitive questions.
Walk the bridge: One technique is called a "bridge." This
is a phrase that allows you to make effective transitions.
A bridge is also a great metaphor. Picture yourself walking
across a bridge to safety, away from dangerous issues. Also,
picture yourself walking toward your goals, toward the key
messages you are seeking to deliver.
So, instead of answering a question with one message and stopping,
you can bridge to each of your other messages. Examples: "That's
a good point, but the key issue is." " In addition,
our research shows." "Not only have we grown profits,
but we've also."
Flag it: The other device is called a "flag." You
use a flag to signal to your audience that a particular point
is critical. The metaphor, of course, is waving a flag for
attention.
For instance, in answering a question about your area of expertise,
you might say, "The most important thing for people to
remember is." "The critical issue is." "The
focus of the debate is."
Gentle warning: It's important to note that these devices
are best used with some subtlety. Don't be like a politician
, leaping from one topic to another with no logical transition
between.
Carry your flag, and cross your bridge, with finesse. You
won't be elected MP, but you'll find you've more effectively
communicated with your key audiences.