Most of us have found ourselves in awkward situations
where we, or others, said something that ground communications
to a halt. Or, we've left a meeting wishing we'd said more
to advance our position but couldn't find the appropriate
transition to continue making our points.
The frustration of these situations is greatly compounded
when this lack of effective communication occurs before
the media.
Here are some simple devices that allow you to effectively
transition to deliver all of your key messages, while moving
away from sensitive questions.
Walk the bridge: One technique is called a "bridge." This
is a phrase that allows you to make effective transitions.
A bridge is also a great metaphor. Picture yourself walking
across a bridge to safety, away from dangerous issues.
Also, picture yourself walking toward your goals, toward
the key messages you are seeking to deliver.
So, instead of answering a question with one message and
stopping, you can bridge to each of your other messages.
Examples: "That's a good point, but the key issue
is." " In addition, our research shows." "Not
only have we grown profits, but we've also."
Flag it: The other device is called a "flag." You
use a flag to signal to your audience that a particular
point is critical. The metaphor, of course, is waving a
flag for attention.
For instance, in answering a question about your area
of expertise, you might say, "The most important thing
for people to remember is." "The critical issue
is." "The focus of the debate is."
Gentle warning: It's important to note that these devices
are best used with some subtlety. Don't be like a politician
, leaping from one topic to another with no logical transition
between.
Carry your flag, and cross your bridge, with finesse.
You won't be elected MP, but you'll find you've more effectively
communicated with your key audiences.