By Callum Macrae, Marketing Director Client Listening is the art of understanding how your clients really feel about their interactions with your business and the service you provide. The more honest the feedback, the better Read more
By Rich Croxford, Account Manager You are probably losing leads right now. Every missed call, every delayed response, every unanswered enquiry. The question is, when you get a phone call from a potential client/customer, do Read more
By Todd Gravestock, Creative Director User experience (UX) sounds fairly intuitive and to some degree it is how someone interacts with a service or product and how that makes them feel or think about the Read more
By Tom Mason, Communications Director I was speaking with a client the other day about their website and the fact that they wanted to explore building a new one. Whenever a client brings this up Read more
By David Haw In simple terms, what is GEO and why does it matter to our clients? In short – GEO is about curating your service offering and reputation to boost the chance that AI Read more
By Todd Gravestock, Creative Director I have worked in graphic design for over 20 years, and I’ve seen trends come, go and repeat themselves. However, some things never change. People make the same mistakes over Read more